Refund policy

What's covered (free reprint or refund):

• Damaged products
• Manufacturing errors or defects
• Incorrect items received

What's NOT covered:

• Customer ordered wrong size or color (no exchanges for preference)
• Minor size deviations under 1 inch from the size guide
• Low-quality prints caused by low-resolution design files you uploaded
• Slight DTG print placement variations within 0.5 inches
• Normal characteristics like embroidery stitch density variation or temporary DTG odor/residue

Failed delivery returns:

• If returned due to an incorrect/incomplete address, Printify may offer a partial refund or reprint depending on the case

How to file a claim:

• Must be submitted within 30 days of delivery
• Go to Orders in Printify → select the order → click Submit Issue
• Include clear photo evidence of the defect

The Prophetic Effect don't accept returns for size/color preference — only for damaged or misprinted items.